Terms and Conditions

Welcome to Sneho Digital. These Terms and Conditions (“Terms”, “Agreement”) govern your access to and use of our website www.snehodigital.com (the “Site”) and any products or services offered through it (collectively, the “Services”).

By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree, you may not use our Services.

1. Definitions

For the purpose of these Terms:

· “We”, “Us”, “Our” refers to Sneho Digital, its owners, affiliates, and authorized representatives.

· “You”, “Your”, “User”, “Customer” refers to any individual or entity accessing or using our Site or Services.

· “Product(s)” means smartphones, tablets, mobile accessories, or any other items sold by Sneho Digital through the Site.

· “Order” refers to a purchase request placed by a customer for one or more products via the Site.

2. Eligibility

By using this Site, you represent and warrant that:

· You are at least 18 years old or are accessing under the supervision of a legal guardian.

· You are legally capable of entering into a binding contract under the laws of Bangladesh.

· You will use the Site in compliance with applicable laws and regulations.

3. Account Registration

· To place an order, you may need to create an account by providing accurate, complete, and current information.

· You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

· Sneho Digital reserves the right to suspend or terminate your account if false information is provided or suspicious activity is detected.

4. Product Information and Availability

· We strive to ensure all product details, prices, images, and descriptions are accurate. However, errors or inaccuracies may occasionally occur.

· Sneho Digital reserves the right to correct any error, update information, or change pricing at any time without prior notice.

· Product availability is subject to stock levels. In case of unavailability, we may cancel or delay your order, with proper notification.

5. Pricing and Payment

· All prices are displayed in Bangladeshi Taka (BDT) and are inclusive/exclusive of applicable VAT, as stated on the product page.

· Payments can be made through online gateways, mobile financial services (bKash, Nagad, Rocket), or Cash on Delivery (COD), subject to availability.

· Orders will only be processed after successful payment confirmation (except COD orders).

· Sneho Digital reserves the right to verify any payment before order fulfillment.

6. Order Acceptance and Cancellation

· Your order constitutes an offer to purchase. Sneho Digital reserves the right to accept or decline any order at its sole discretion.

· Orders may be cancelled by the customer before shipment by contacting customer service.

· Sneho Digital may cancel orders due to stock unavailability, pricing errors, payment failure, or suspected fraudulent activity.

7. Delivery and Shipping

· Sneho Digital provides nationwide delivery through authorized courier partners.

· Delivery timelines may vary depending on location and product availability.

· Risk of loss passes to you upon delivery of the product to your provided address.

· You are responsible for providing an accurate delivery address and receiving the package in person.

8. Returns, Refunds, and Replacements

· Returns, refunds, and replacements are governed by our Return & Refund Policy.

· Only eligible items (unused, undamaged, in original packaging) may qualify for return or replacement within the specified time frame.

· Sneho Digital reserves the right to reject any return or refund request that fails to meet policy conditions.

9. Product Warranty

· All products are 100% genuine and come with an official brand or distributor warranty, as applicable.

· Warranty terms, duration, and service procedures are determined by the respective manufacturer or authorized service provider.

· Sneho Digital acts as a facilitator and is not liable for any direct warranty claims or service delays.

10. Intellectual Property Rights

· All content on the Site, including text, images, logos, trademarks, product listings, and graphics, is the property of Sneho Digital or its licensors.

· You are not permitted to copy, reproduce, distribute, modify, or exploit any content without prior written consent from Sneho Digital.

11. Prohibited Activities

You agree not to:

· Use the Site for unlawful, fraudulent, or malicious purposes.

· Interfere with the Site’s operation, security, or functionality.

· Impersonate another person or misrepresent your affiliation.

· Use bots, scrapers, or automation tools to collect data from the Site.

Violation of these terms may result in account suspension and legal action.

12. Limitation of Liability

· Sneho Digital shall not be liable for any indirect, incidental, or consequential damages arising from your use of or inability to use our Site or Services.

· Our total liability for any claim, whether in contract or tort, shall not exceed the total amount paid by you for the product in question.

13. Indemnification

You agree to indemnify and hold harmless Sneho Digital, its affiliates, employees, and partners from any claims, damages, or expenses (including legal fees) arising from your misuse of the Site, violation of these Terms, or infringement of third-party rights.

14. Third-Party Links

The Site may contain links to external websites or services not operated by Sneho Digital. We are not responsible for the content, privacy practices, or actions of third-party sites. You access them at your own risk.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh.
Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

16. Modification of Terms

Sneho Digital reserves the right to modify, update, or replace these Terms at any time. Updated versions will be posted on this page with a revised “Effective Date.” Continued use of our Site after any changes constitutes acceptance of the updated Terms.

17. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact:

Sneho Digital Limited
Email: support@snehodigital.com
Phone: +88 09606221185
Address: 111, Bir Uttam C R Dutta Road, Dhaka – 1205