Privacy Policy
This Privacy Policy describes how Sneho Digital Limited (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, or interact with our digital services.
By accessing or using our website (www.snehodigital.com) and related platforms, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our website or services.
1. Scope of This Policy
This Policy applies to all personal and non-personal data collected by Sneho Digital through our website, online store, communication channels, and associated services. It governs how we handle your data during your interactions, including browsing, purchasing, subscribing, or contacting customer support.
2. Information We Collect
2.1 Personal Information
We may collect and process the following personal information when you voluntarily provide it:
· Full Name
· Contact Number(s)
· Email Address
· Billing and Shipping Address
· Account Login Credentials (if you register with us)
· Payment Details (processed securely via authorized gateways)
· Identification or Verification Details (where required for transaction validation or fraud prevention)
2.2 Non-Personal Information
When you visit our website, we automatically collect certain technical and analytical data, including:
· Browser type and version
· Device type and operating system
· IP address and geolocation (approximate)
· Pages visited, session duration, and referring URLs
· Cookies, web beacons, and analytics tags used for performance optimization
3. Purpose of Data Collection
We collect and use your information for the following purposes:
1. Order Processing: To confirm, deliver, and manage your purchases and payments.
2. Customer Support: To respond to your queries, complaints, and service requests.
3. Account Management: To create, verify, and maintain your customer profile.
4. Marketing & Communication: To send promotional messages, newsletters, and product updates (only with your explicit consent).
5. Improvement of Services: To enhance website performance, functionality, and content based on user analytics.
6. Legal Compliance: To meet obligations under applicable laws, tax, or regulatory requirements in Bangladesh.
4. Legal Basis for Processing (Where Applicable)
We process personal data on one or more of the following legal grounds:
· Performance of Contract: To fulfill orders and deliver services requested by you.
· Consent: When you opt-in to receive marketing communications or newsletters.
· Legitimate Interest: For internal analytics, fraud prevention, and service improvement.
· Legal Obligation: When required by authorities under applicable laws.
5. Use and Disclosure of Information
Sneho Digital may share personal information under limited and secure circumstances, such as:
· Logistics Partners: To facilitate product delivery and shipment tracking.
· Payment Service Providers: To process online transactions via secure, PCI-DSS-compliant payment gateways.
· Technology & IT Support Providers: To maintain hosting, email communication, and website analytics.
· Legal or Regulatory Authorities: When disclosure is required by law, court order, or government request.
We do not sell, rent, trade, or otherwise disclose your personal information to any unrelated third party for commercial gain.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it will be securely deleted or anonymized.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze performance, and provide personalized content. You may manage cookie preferences through your browser settings, though disabling cookies may affect certain website functionalities.
8. Data Protection and Security Measures
Sneho Digital employs industry-standard technical and organizational safeguards to ensure the confidentiality, integrity, and security of your information. Measures include:
· Encrypted data transmission via SSL/TLS
· Secure storage and restricted access protocols
· Regular security audits and malware protection
· Use of verified third-party service providers compliant with international data standards
However, while we strive to protect your data, no online platform can guarantee absolute security. Users are advised to take reasonable precautions to protect their credentials.
9. Your Rights and Choices
Subject to applicable law, you have the right to:
· Access and obtain a copy of your personal information.
· Request correction, update, or deletion of inaccurate or outdated data.
· Withdraw consent for marketing communications at any time.
· Request information about how your data is processed.
To exercise these rights, please contact us at contact@snehodigital.com. We may verify your identity before processing any such request.
10. Cross-Border Data Transfers
If any personal data is transferred outside Bangladesh (e.g., via hosting or analytics services), we ensure that adequate safeguards are in place in compliance with applicable data protection laws and international standards.
11. Third-Party Links and Services
Our website may contain links to external sites operated by third parties. Sneho Digital is not responsible for the privacy practices, content, or security of such websites. We encourage users to review the respective privacy policies of third-party platforms before providing any personal data.
12. Changes to This Policy
Sneho Digital reserves the right to amend or update this Privacy Policy at any time without prior notice. The revised version will be posted on this page with the updated “Last Updated” date. Continued use of our services constitutes acceptance of the updated Policy.
13. Contact Information
For any questions, feedback, or privacy-related concerns, please contact us:
Sneho Digital Limited
Email: contact@snehodigital.com
Phone: +88 09606221185
Address: 111, Bir Uttam C R Dutta Road, Dhaka – 1205
Website: www.snehodigital.com
Sneho Digital respects your right to privacy and is committed to upholding transparency, accountability, and integrity in every aspect of our data handling practices.